FREQUENT QUESTIONS

You have to send the package with the order reference to the following address:

Avenida de la Cova 35

Manises • Valencia

C.P. 46940 • Spain

There is no minimum purchase, but if the shipping cost if the order is less than € 50 VAT incl in Spain peninsula and Portugal peninsula, € 100 outside in European countries

Yes, you can also make purchase as guests.

Sure, mark all your questions and requests.

We cannot modify the orders once finalized, for any change you can cancel the order and make a new one.

No, but you can place an order with all items and pay for shipping fees only once.

Most of the products yes, but some products may vary due to current offers etc …

Once the order is completed, you will receive an order confirmation email. You can also check the history of your order by accessing your account if it is registered.

Yes, by accessing your account, in your orders made, accessing the order, there it will appear the status of the order details. In case of you have placed the order as a guest, you can check the status and manage it from the email confirmation.

1 to 3 days in mainland Spain, 3 to 5 days in islands and 4 to 7 days in Europe.

Of course, we have the food certificates for silicones.

Yes, but there may be a slight color variation depending on the screen which you are accessing.

You can contact us through email; service@rubydiy.com, or call directly to the telephone +34 961 538 674

No, for the moment we do not have this option, you can only place orders through the website.

You can order with Paypal and card payment.